How to use the Stripe Reader M2 credit card terminal with PromoTix

(Last Updated 1/18/26)

Need a credit card terminal at your event so you can swipe, insert, and tap cards? If you are using Stripe to process payments on PromoTix, follow these instructions to use the Stripe Reader M2 credit card terminal with your event.

In addition to the convenience of using this credit card terminal, Stripe offers discounted payment processing rates on all sales made using it. Please see here for the details.

The Stripe Reader M2 credit card terminal is supported by both the iOS and Android versions of the PromoTix Organizer mobile app.

IMPORTANT: USD is the only currency currently supported by the Stripe Reader M2.

1. Purchase a Stripe Reader M2 from Stripe

If you don't already own a Stripe Reader M2, visit this URL to purchase one off of Stripe's website.

IMPORTANT: do not source a Stripe Reader M2 from anywhere other than Stripe's website. Doing so may result in the Stripe Reader M2 not being compatible with the PromoTix Organizer mobile app.

2. Turn the Stripe Reader M2 on

Once you've acquired a Stripe Reader M2, charge it and then turn it on using the button on the side of the device.

3. Power on your device and enable Bluetooth

Once your device is turned on, navigate to your Bluetooth settings. Ensure that Bluetooth is turned on, and then exit.

IMPORTANT: Do not attempt to pair your device to the Stripe Reader M2 from within your device's Bluetooth settings. The bluetooth connection has to be initiated from within the PromoTix Organizer mobile app. Keep reading for further instructions.

4. Download the PromoTix Organizer mobile app and login

To download the PromoTix Organizer mobile app, please click the links below:

• Download for iOS
• Download for Android

Once the app is downloaded, open it and login to your PromoTix event organizer account.

5. Once logged in, tap on the "Box office" option located in the bottom right

Tap on the "Box office" option.

6. Select the event you would like to sell tickets for

If you have multiple live events, tap on the specific event that you would like to sell tickets for.

NOTE: to access recurring events, tap on the "Recurring event(s)" tab located at the top of the screen.

7. Tap on the "Sell tickets" tab, and then continue through the checkout process

The "Sell tickets" tab should be selected by default. Add item(s) to the shopping cart, and then follow the steps through the checkout process.

IMPORTANT: if your customer would like to be sent a copy of their receipt via email, simply collect their email address on the following screen.

8. On the "Payment" step, tap on the "Read card" icon to begin the pairing process

Once you are ready to pair your Stripe Reader M2, tap on the "Read card" icon with the Stripe Reader M2 turned on and in close range. If the Stripe Reader M2 has fallen asleep, tap on the button located on its side in order to wake it up.

NOTE: if you do not see the Read card icon, check to make sure that your event's currency is set to USD. USD is the only currency currently supported by the Stripe Reader M2.

You should see a pairing request with your Stripe Reader M2's serial number shown:

Tap on the "Pair" button. You should see four lights on the reader start flashing.

NOTE: if this is the first time that you are using your Stripe Reader M2 (or if you have not used it in awhile), a mandatory firmware update may be required. This update will be triggered when you first pair your Stripe Reader M2 using the PromoTix Organizer mobile app. If a message displays that says an update is being installed, allow the update to install and do not take any other actions until a message appears which says that the update has finished installing. Once the update has finished installing, close the PromoTix Organizer mobile app and re-open it.

9. Once the reader has been paired, tap on "Okay"

A message will appear confirming that the reader has been paired successfully to your device. Tap on the "Okay" button to proceed.

10. Tap, insert, or swipe a card

The above message will appear confirming that the Stripe Reader M2 is ready to accept a card. Tap on the "Okay" button, and then tap, insert, or a swipe a card using the Stripe Reader M2.

NOTE: "two quiet beeps" means there was an issue reading the card. Listen for a "loud beep" which means the card was read successfully.

NOTE: the "swipe" option is located on the bottom of the Stripe Reader M2. Other "tap-to-pay" options such as Apple Pay and Google Pay can also be accepted using the Stripe Reader M2.

11. Confirm or cancel the payment

Once the card has been read successfully, a message will appear asking you to either cancel or process the payment. Tap on the "Yes" button to process the payment.

12. Decide if all items on the order should be checked in or not

Once the payment has been processed successfully, a message will appear asking you to decide if all of the items on the order should be checked in or not:

1. If the customer is redeeming all of the items on their order right now 👉 Tap on "Yes" to automatically mark all of the items on the order as "checked in"
2. If the customer will be redeeming some or all of their items at a later point 👉 Tap on "No" to leave all of the items on the order "checked out"

13. Tap on "Back to sell tickets" to begin a new order

Tap on the "Back to sell tickets" button to begin a new order.

NOTE: on subsequent orders, you will not need to pair your Stripe Reader M2 to your device again (saving time on subsequent orders). However if any of the following occurs, the Stripe Reader M2 will need to be paired again:

1. Your Stripe Reader M2 is turned off (either manually or after 10 hours of inactivity)
2. Your device is turned off
3. You close the PromoTix Organizer mobile app
4. You exit the box office in the PromoTix Organizer mobile app

IMPORTANT: to prevent your device from "accidentally pairing" to a different Stripe Reader M2 (if you have multiple Stripe Reader M2's turned on and in close range):

1. Before selling any tickets, navigate to your device's Bluetooth settings and "forget" all previous Stripe Reader M2 Bluetooth connections
2. Using the instructions above, pair your device to the Stripe Reader M2 that you would like to use
3. While selling tickets, if you receive a "new pairing request" (for a different Stripe Reader M2), do not accept it. Tap the button on the side of your Stripe Reader M2 to ensure it is turned on, and attempt to connect to your Stripe Reader M2 again.

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