(Last Updated 2/15/24)
For some types of events, it's important that the customer is able to choose a specific date and time before purchasing tickets. In this case, a recurring event is the perfect option. To create a recurring event, see the following steps: NOTE: only in-person recurring events are supported at this time.
Aside from manually exporting a report of attendee email addresses to a CSV file after you sell tickets online, you can also conveniently integrate your Mailchimp account to automatically send this data to you. Here are the steps to do your email integration:
If you need to change the Stripe account connected to your event, these are the steps to follow:
CANCEL YOUR EVENT After you sell tickets online but need to cancel your event, the first thing you need to do is to refund all the completed orders. Click here for the guidelines on how to issue your refunds. Once your refunds have been processed, you can now go to your event settings and cancel your event.
When you sell tickets online there may be an instance where you need to stop or extend your ticket sales. Here are the simple guidelines to help you update your tickets end sale date/time details:
Promotix automatically sends an email confirmation to your ticket buyers when they purchase tickets to your event. If you'd like to customize the confirmation email that your customers receive, see the following steps:
Before you sell tickets online to the public, you may want to do a test purchase to evaluate your buyer's experience. Here are the steps to create a test ticket:
Placing a custom form to your checkout email confirmation makes your event more personalized and engaging . This can help you identify your attendees' preferences such as dietary restrictions or allergies, how they heard about your event, and the likes. To place your custom question at checkout, include a link to a Google Form (or something similar) in the confirmation email. Here are the steps to do this:
(Last Updated 2/15/24)
For some types of events, it's important that the customer is able to choose a specific date and time before purchasing tickets. In this case, a recurring event is the perfect option. To create a recurring event, see the following steps: NOTE: only in-person recurring events are supported at this time.
Aside from manually exporting a report of attendee email addresses to a CSV file after you sell tickets online, you can also conveniently integrate your Mailchimp account to automatically send this data to you. Here are the steps to do your email integration:
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