How to activate Klarna as a payment method in Stripe

(Last updated 11/26/22) Klarna is a payment method offered by Stripe that allows your customers to pay for their purchases over time, while you get paid upfront for the entire purchase amount by Klarna. Klarna offers three different ways for customers to pay: 4 Installments Pay in 30 days Financing (6 - 24 months) 1-3 of the above payment options will be available to your customers based on a few factors. In some cases, no options will be available if the order amount is too great ($1,000.00 USD or more in most cases). For more information, click here. For accounts based in the United States: Financing will be not be immediately made available once Klarna has been activated in your Stripe account. If you would like to enable Financing after you have followed these instructions to activate Klarna in your Stripe account, then please contact Stripe support using this link and have the following information on hand: AOV (average order value) Annual expected Klarna PV Market (US or UK) Whether standard Klarna pricing or discounted Klarna pricing is applicable to your account For accounts based in the United Kingdom: Financing will be not be immediately made available once Klarna has been activated in your Stripe account. If you would like to enable Financing after you have followed these instructions to activate Klarna in your Stripe account, you will need to first register with the FCA and then contact Stripe support using this link and have the following information on hand: AOV (average order value) Annual expected Klarna PV Market (US or UK) Whether standard Klarna pricing or discounted Klarna pricing is applicable to your account For accounts based in Germany, Austria, Finland, Sweden and Norway: Financing will be immediately made available once you have activated Klarna in your Stripe account. 1) Login to your Stripe account Visit https://stripe.com and login to your Stripe account by clicking on the "Sign in" button in the top right hand corner of the screen. 2) Navigate to your account settings Click on the gear icon in the top right hand corner of the screen to access your account settings. 3) Click on "Payment methods" Click on "Payment methods" underneath the "Payments" section. 3) Turn on Klarna in your Stripe account Underneath the "Buy now, pay later" section, click on the "Turn on" button to the right of Klarna. Please note that Klarna may be put into a "Pending" state. If this happens, simply wait for Klarna to be approved in your Stripe account before proceeding to the next step (normally approvals happen within a few days). If you need to reach out to Klarna's customer support team to check on the status of your approval, you can do so here. 4) Activate Klarna as a payment method on your PromoTix event Once Klarna is activated in your Stripe account, you can activate Klarna as a payment method on any of your PromoTix events that are also connected to your Stripe account. Login to your PromoTix account using a web browser Click on your event Click on the Payment tab in the drawer on the left side of the screen Check the Klarna pay box and then click the Save & continue button Still have questions? Contact Us

How to embed a YouTube video on your PromoTix event page

(Last updated 5/26/22)

How to create an in-person event

(Last Updated 7/11/22) Here's how you create an in-person event on PromoTix! 1. Click on "+ New event" Click on the "+ New Event" button to start creating your event. TIP: You can also create a new event using the method below: 2. Fill out your event's details Add some basic details for your event. Add the title of your event, select your event category, and select the "In-person" event type. Once you're done, click on the "Save & continue" button. 3. Add your event's venue Once you're done, click on the "Save & continue" button. TIP: if you do not want to publicly announce your venue yet, leave "To be determined" in the venue field. Don't forget to come back and update this later! 4. Select your time zone, date(s), and time(s) of your event Select the drop down menu to choose your even time zone, enter your start date,  start time, and end time. If your event continue past midnight, check the box that says "End time is past midnight." To add multiple days to your event, click the "+ Add another day" button. Once you're done, click on the "Save & continue" button. IMPORTANT: double check that your time zone is correct, because you won't be able to change it once your event is published. By default, your current time zone will be automatically selected. If your event is taking place in a different time zone, you will need to select it manually. 5. Create ticket types Time to let people know what you're selling! After you've set up all of your tickets, click on the "Save & continue" button. A πŸ‘‰Select your currency from the dropdown menu IMPORTANT: Event organizers are limited to one currency per account, so make sure that you select your preferred currency here. B πŸ‘‰ Add a title for your ticket type C πŸ‘‰ Set the available ticket inventory for your ticket type D πŸ‘‰ Set a price for your ticket type E πŸ‘‰ Show additional settings (see below) F πŸ‘‰ Duplicate your ticket type G πŸ‘‰Delete your ticket type H πŸ‘‰ Create an add-on  TIP: Add-ons are similar to ticket types however they will not affect your attendance numbers. For example, create add-ons for products like VIP upgrades, parking passes, and merchandise items. You can also create multiple different variations of a single add-on (for example, different sizes of a T-shirt). I πŸ‘‰ Create a new ticket type Here are the additional settings you can adjust for each of your ticket types: J πŸ‘‰ If checked, your ticket type description will not be shown publicly, but it will be visible to you K πŸ‘‰ If checked, the number of remaining tickets available for this ticket type will be shown publicly L πŸ‘‰ If checked, ticket holders will be allowed to safely transfer this ticket type to others using PromoTix M πŸ‘‰ If checked, your ticket type will not be shown publicly, but it can still be sold by you N πŸ‘‰ If checked, your ticket type will only be shown publicly to customers who enter in the password set by you O πŸ‘‰ If checked, you can edit the minimum and maximum number of this ticket type that can be purchased at a time P πŸ‘‰ The minimum number of this ticket type that can be purchased at a time Q πŸ‘‰ The maximum number of this ticket type that can be purchased at a time R πŸ‘‰ Upload an image for your ticket type to display during the checkout process (optional) S πŸ‘‰ Add a ticket description to display during the checkout process (optional) T πŸ‘‰ Decide on when this ticket type will go on sale. You can either choose a specific date & time, or have this ticket type go on sale automatically once another ticket type goes off sale U πŸ‘‰ Set the date when this ticket type will go on sale V πŸ‘‰ Set the time when this ticket type will go on sale W πŸ‘‰ Set the date when this ticket type will go off sale X πŸ‘‰ Set the time when this ticket type will go off sale TIP: by default, in-person ticket types on PromoTix are automatically scheduled to go off-sale when your event ends. When your event starts, if you would like to sell tickets at the door (usually for a higher price), then follow these steps: Copy the ticket types that you plan on selling during the event and title them appropriately (ex. "Day-Of-Show: General Admission"). Set these ticket types to "Private" using the "Options" menu for each ticket type. Manually schedule all other ticket types to go off-sale when your event starts using the "Options" menu for each ticket type. 6. Start selling and publish your event A πŸ‘‰ Check this box if you would like to allow your customers to request refunds through the PromoTix system. Note that you always have the power to issue refunds regardless if this box is checked or not. B πŸ‘‰ Enter in your refund policy (recommended) C πŸ‘‰ Enter in any terms & conditions that you have (recommended). Note that your customers will have to agree to these terms & conditions before placing their orders. D πŸ‘‰ Enter a support email address so your customers can contact you f they have any questions. E πŸ‘‰ Connect a Stripe account so you can get paid! (required if selling paid tickets). Your funds will be deposited into your Stripe account instantly when orders are placed. For more detailed instructions on connecting your Stripe account to PromoTix, please click here. D πŸ‘‰ Click "Additional settings" to see advanced options. E πŸ‘‰ You can preview your event before you publish and see how the rest of the world will see it.  Once you're done, click on the "Publish event" button to start selling! 7. View your event Congratulations, your event is now live! Follow these steps to view your brand new event page, and share it with the world: Click on your event from your PromoTix dashboard (the small green banner that says "Live" indicates that your event has been published) Click on the "View event" button in the top right hand corner of the screen Click on the orange "Share event" button Copy your event page's link (shown below) and start sharing it to begin selling tickets Still Have Questions? Contact Us

How to add a service fee to checkout and pass fees to attendees

(Last updated 10/20/22) Adding a service fee to checkout can help you to cover additional event costs such as payment processing fees, venue fees, permit fees, streaming fees, and ticketing fees. To add a service fee at checkout, or pass along fees to your attendees, follow these steps: 1. Click on your Event 2. Click on the "Payment" tab underneath "Event settings" 3. Check the box that says "Add service fee?" 4. Enter a percentage which you would like to add as a service fee across all ticket types on your event.* For example, enter "5" if you would like to add a 5% custom service fee. Note: PromoTix adds an additional $0.99 inside ticket service fee only if the Professional Package is enabled, which is kept by PromoTix, per ticket charged to the attendee for enabling this option. This is added and displayed to the percentage you set to the attendee. Still have questions? Contact Us

How to use the Stripe Reader M2 credit card terminal with PromoTix

(Last Updated 9/6/22)

How to send out push notifications from your custom branded mobile app

(Last updated 12/31/21)

How to create special offers on your custom branded mobile app

(Last updated 12/31/21)

Best practices for responding to Stripe disputes

(Last updated 11/22/21)

How to create password-protected ticket types

(Last updated 10/19/21) When creating ticket types for your event, there are three different visibility settings on PromoTix: Public πŸ‘‰ publicly available online and available for sale using the point-of-sale system. Private πŸ‘‰ only available for sale using the point-of-sale system. Password-protected πŸ‘‰ hidden online until the password is entered and available for sale using the point-of-sale system. Creating a password-protected ticket type is a great way to offer a "special" discounted ticket type to an exclusive group of people. Read below to find out how to create a password-protected ticket type. NOTE: using password-protected ticket types for high demand on-sales is currently not supported.

Helpful tips for recruiting new ambassadors

(Last Updated 10/22/21) Congratulations on publishing your ambassador program on PromoTix! Now that you've published your program, the next crucial step is to fill up your team by recruiting a healthy number of ambassadors. Haven't published your ambassador program on PromoTix yet? Click here for instructions. Before you start recruiting ambassadors, there are three questions that you will need to ask yourself: Who am I trying to recruit? Once I've decided on who I am targeting, how will I find them? How will I go about contacting them? Recruiting ambassadors is more of an art than a science, because the answers to these questions will vary widely depending on the circumstances. To help you answer these questions, we've compiled some proven strategies below to help you decide on the best approach to take.

    Related Posts