(Last Updated 12/4/25) Here's how to request a refund for an event that you purchased tickets to on PromoTix. NOTE: refund policies differ between events. To see if your purchase is eligible for a refund, please check your event's refund policy that is posted on event page that you purchased tickets from. NOTE: all refunds have to be issued by Teak (if you purchased refund protection on your order) or by your event organizer. PromoTix staff is unable to issue refunds.
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