How to create a custom branded mobile app to promote your event(s)

(Last Updated 8/19/24)

Learn how to create your very own custom branded mobile app for your event(s)! Benefits of having a custom branded mobile app include:

1. Increased brand awareness and fan engagement
2. Sell more tickets (new sales channel)
3. Use the app to send out exclusive special offers and push notifications

Follow these instructions to create your very own custom branded mobile app.

1. Navigate to the mobile apps tab

Login to your PromoTix account using a web browser, and then tap on the Mobile apps tab in the drawer on the left side of the screen.

Afterwards, click on the Create mobile app button.

2. Select app type

You can either create a Single event app or a Multiple event app depending on your needs. Read each description thoroughly to ensure you've picked the right option:

• Single event app  👉 typically the right fit for large-scale events festivals who want to get more granular information on their event.
• Multiple event app  👉 typically the right fit for venues and independent promoters who are promoting their brand and several events at one time.

3. Enter in your app's details (single & multiple event apps)

Fill in all of the details for your new mobile app.

• A 👉 (single event app only): select one of your PromoTix events to promote with your mobile app. Choose wisely!
  • For multiple event apps: select several or all of your events using the + Add events button button located lower on this screen.

NOTE: you can select a draft events at this step, however in order to submit your mobile app all selected event(s) must be live.

IMPORTANT: once your mobile app is published, all of the information below cannot be changed or updated, so make sure you are satisfied with this information before submitting your mobile app.

• B 👉 enter a title for your mobile app. This is how your attendees will find your app in the Apple and Google app stores.
• C 👉 enter a title for your mobile app. This is how your attendees will find your app in the Apple and Google app stores.
• D 👉 provide a subtitle for your mobile app. This short description will display underneath your app title in the Apple and Google app stores.
• E 👉 provide a support email address. This will be shown in the Apple and Google app stores in case anyone has any questions.
• F 👉 enter a description for your mobile app. This will be shown in the Apple and Google app stores.
• G 👉 enter a few keywords that will help people find your app in the Apple and Google app stores.
• H 👉 enter in a marketing URL for your app (usually your website)
• I 👉 enter in a support URL so people can contact your with any support issues (usually your website's contact or support page)
• J 👉 upload an icon to display on your attendees' home screens, as well as in the Apple and Google app stores. NOTE: your image must be at least 1024 x 1024 pixels and less than 20MB in file size.
• K 👉 upload an icon to display inside of your app (usually the same as bullet point J). NOTE: your image must be at least 1024 x 1024 pixels and less than 20MB in file size.

Once you're done, click on the Save & continue button.

NOTE: once your mobile app has been published, you can come back to this screen to change the event(s) connected to your mobile app instantly at any time.

4. Add an image, video, social media links, and RSS URL (single & multiple event apps)

Time to personalize your mobile app! All of these fields are optional, but we recommend that you fill out as many as you can:

• A 👉 upload a header image to display inside of your app. NOTE: your image must be at least 1242 x 621 pixels and less than 20MB in file size.
  • TIP: instead of displaying an image, you can play a video which will loop continuously in the background on mute. For the latter, paste in a YouTube or Vimeo link.
• B 👉 enter a hashtag for your mobile app. Your attendees will be able to tap on the hashtag to browse social media posts using the hashtag.
• C 👉 enter your Facebook business page URL (if you have one).
• D 👉 enter your Twitter account URL (if you have one).
• E 👉 enter your Instagram account URL (if you have one).
• F 👉 enter the RSS URL for your website's blog (if you have one). NOTE: you won't be able to preview your blog posts until after your mobile app is published.
• G 👉 Use the "Dark / Light" switch to preview how your mobile app will look in either mode on users' devices.

Once you're done, click on the Save & continue button.

NOTE: once your mobile app has been published, you can come back to this screen to change your mobile app's marketing settings instantly at any time.

5. Add stages (single event apps only)

If your event has stages, you can create and drag to reorder them on this screen. On the next step, you will be able to assign your performers to stages, and set performance times.

Once you're done, click on the Save & continue button.

NOTE: once your mobile app has been published, you can come back to this screen to change your mobile app's stage settings instantly at any time.

6. Set performance times (single event apps only)

On this screen, you can add your event's performers along with the time and location of their performances. If you already added performers to your PromoTix event, they will be automatically added here too.

Click on the Add performer button at the top of the screen to add performers to your event and mobile app at the same time.

TIP: You can drag your performers to rearrange them.

TIP: You can add websites and other links for your performers.

Once you're done, click on the Save & continue button.

NOTE: once your mobile app has been published, you can come back to this screen to change your mobile app's performer settings instantly at any time.

7. Add gallery images (single & multiple event apps)

Here you can create a gallery of images to display in your mobile app. Here are some ideas:

• A parking image
• A festival map
• An FAQ image
• A list of approved / prohibited items
• A list of sponsors, vendors, or activations

Once you're done, click on the Save & continue button.

NOTE: once your mobile app has been published, you can come back to this screen to change your mobile app's gallery images instantly at any time.

8. Add forms (single & multiple event apps)

On this screen, you can select from a list of pre-configured forms to add to your mobile app. Using the mobile app, your attendees can fill out and submit the selected form(s).

NOTE: when a form is submitted, the form response will be sent to the email address connected to your PromoTix account.

Use the menu to select a form, and then click on the Add form button to add it to your mobile app. You can see a preview to the right of what the form will look like.

Once you're done, click on the Save & continue button.

NOTE: once your mobile app has been published, you can come back to this screen to change your mobile app's form settings instantly at any time.

9. Preview and add final touches (single & multiple event apps)

It's time to see your creation come together! However there's two required steps left:

IMPORTANT: once your mobile app is published, all of the information below cannot be changed or updated, so make sure you are satisfied with this information before submitting your mobile app.

Onboarding screens:

1. Before doing your final review, click on Screen 1 and upload your company's logo. This will display to your attendees as soon as they open your mobile app. NOTE: your image must be at least 1042 x 512 pixels and less than 20MB in file size.
2. Also on Screen 1, upload a background image. This will also display to your attendees as soon as they open your mobile app. NOTE: your image must be at least 1242 x 2208 pixels and less than 20MB in file size.
3. Click on Screen 2 and upload a second background image.
4. Click on Screen 3 and upload a third background image.

Accent color:

1. Select an accent color for your mobile app (located underneath the preview area)

Finally, review your mobile app by clicking on the different tabs and buttons to see it in action. Once you're happy with your mobile app app, click on Save & continue to submit your mobile app to the Apple and Google app stores.

10. Checkout and submit your mobile app

Click on the Publish button to submit your mobile app to the Apple and Google app stores for review.

Once your app has been submitted for review, you can expect it to be approved on the app stores within 7-14 days. You can check on the status of your mobile app in your PromoTix account on the Mobile apps tab.

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