(Last Updated 12/2/20)
Learn how to create your very own companion app for your event(s)! Benefits of custom branded mobile apps include:
- Help attendees find information about your event(s)
- Sell more tickets
- Use the app to send out exclusive special offers and push notifications
Read below to find out how to start creating your very own mobile app.
1. Click on the "Mobile Apps" tab
Click on your Mobile Apps tab, and then click on "+ Mobile App" or "Create Mobile App" to start creating your app.
2. Select App Type
You can either create a Single Event App or a Multiple Event App depending on your needs. Read each description thoroughly to ensure you've picked the best option for you.
2A. Fill in Your App's Details (Single Event App)
(Skip to the next step if you are creating a Multiple Event App)
Fill out all of the fields on the App Details screen. Once your mobile app is published, the information on this screen cannot be changed or updated, so make sure you are happy with this information before publishing your app.
- A 👉Select one of your PromoTix events to promote with your mobile app. Choose wisely!
- B 👉 Enter a title for your mobile app. This is how your attendees will find your app in the Google and Apple app stores.
- C 👉 Enter a description for your mobile app. This will be attached to your app in the Google and Apple app stores.
- D 👉 Provide a support email address. This will be shown in the Google and Apple app stores in case anyone has any questions.
- E 👉 Upload an icon to display on your attendees' home screens, as well as in the Google and Apple app stores.
- F 👉 Upload an icon to display inside of your app.
Once you're done, click on the "Save & Continue" button. You can come back to this step at any time before publishing your app.
NOTE: You can select a Draft event now, however in order to publish your mobile app the event must be live.
NOTE: Make sure your app icons are at least 1024 x 1024 pixels, and less than 20MB each.
2A. Fill in Your App's Details (Multiple Event App)
Fill out all of the fields on the App Details screen. Unless otherwise noted, once your mobile app is published the information on this screen cannot be changed or updated, so make sure you are happy with this information before publishing your app.
- A 👉 Enter a title for your mobile app. This is how your attendees will find your app in the Google and Apple app stores.
- B 👉 Select some or all of your PromoTix events to promote with your mobile app. Your events can be changed after your app has been published.
- C 👉 Enter a description for your mobile app. This will be attached to your app in the Google and Apple app stores.
- D 👉 If "Yes" is selected, every new event you publish will be automatically listed in your mobile app.
- E 👉 Provide a support email address. This will be shown in the Google and Apple app stores in case anyone has any questions.
- E 👉 Upload an icon to display on your attendees' home screens, as well as in the Google and Apple app stores.
- F 👉 Upload an icon to display inside of your app.
Once you're done, click on the "Save & Continue" button. You can come back to this step at any time before publishing your app.
NOTE: You can select Draft events now. However, in order to publish your mobile app, all selected events must be live.
NOTE: Make sure your app icons are at least 1024 x 1024 pixels, and less than 20MB each.
3. Add Video, Image, Social Links, and More
Time to personalize your app! All of these fields are optional, but we recommend that you fill out as many as you can.
- A 👉 Upload a header image to display inside of your app. If you would like a video to loop continuously instead, you can leave this blank.
- B 👉 Enter a link to a YouTube video to loop continuously inside of your app. If you would a header image to display instead, you can leave this blank.
- C 👉 Enter a hashtag for your app. Your attendees will be able to tap on the hashtag to browse social media posts using it.
- D 👉 Enter your Facebook Business Page URL, if you have one.
- E 👉 Enter your Twitter Account URL, if you have one.
- E 👉 Enter your Instagram Account URL, if you have one.
- F 👉 Enter the RSS URL for your website's blog, if you have one. Note that you won't be able to see your blog posts until after you've published your app.
Once you're done, click on the "Save & Continue" button. You can come back to this step at any time, even after you've published your app.
NOTE: Please use the suggested dimensions listed to ensure proper image display.
TIP: Use the "Dark / Light" switch to preview how your app will look in either mode on users' devices.
3. Add Stages (Single Event Apps Only)
If your event has stages, you can create and drag to reorder them on this screen. On the next step, you can assign your performers to stages and set performance times.
Once you're done, click on the "Save & Continue" button. You can come back to this step at any time, even after you've published your app.
4. Set Performance Times (Single Event Apps Only)
On this screen, you can add your event's performers along with the time and location of their performances. If you already added performers to your PromoTix event, they will be added here automatically.
Click on "Add Performer" at the bottom of the screen to add performers to your event and mobile app at the same time.
Once you're done, click on the "Save & Continue" button. You can come back to this step at any time, even after you've published your app.
TIP: You can drag your performers to rearrange them.
TIP: You can add websites and other links for your performers.
5. Add Map(s)
If you have a map of your event/venue, you can upload it here to display inside of your app. You can upload as many maps as you would like.
Once you're done, click on the "Save & Continue" button. You can come back to this step at any time, even after you've published your app.
6. Add Forms
On this screen, you can add pre-configured surveys to your app for attendees to fill out directly from within your app. This can range from table reservations, to ambassador program applications, and more.
When a form is submitted, the response will be sent to the email address connected to your PromoTix account.
Use the menu to select a form, and then click "Add Form" to add it to your app. You can see a preview of what items are on the form in the phone screen to the right.
Once you're done, click on the "Save & Continue" button. You can come back to this step at any time, even after you've published your app.
8. Preview & Add Final Touches
It's time to see your creation come together!
Before doing your final review, click on "Screen 1" and add your company's logo. This will display to your attendees as soon as they open your app.
Also, upload a background image to welcome your attendees when they first open your app. Repeat this process for the other two onboarding screens.
Next, select a theme color to display throughout your mobile app.
Finally, review your mobile app by clicking on the different tabs and buttons to see it in action. Once you're happy with your app, click on "Save & Continue."
IMPORTANT: Your company logo, onboarding screens, and theme color cannot be edited once your app has been published.
9. Checkout and Submit Your App
Complete the checkout process to submit your app to the Google and Apple app stores for review. PromoTix customers with the Professional Package can publish up to one mobile app entirely for free at any give time.
Don't forget to read and accept the Payment Terms.
Once your app has been submitted for review, you can expect it to be approved on the app stores within 2-3 days. You can check on the status of your app in your Mobile Apps tab.
