(Last Updated 6/30/21) Unfortunately, sometimes event attendees will need their tickets canceled and refunded. This article will show you how to issue refunds (full and partial), and cancel previously purchased tickets from your PromoTix account. NOTE: you can also issue refunds using the PromoTix Organizer mobile app. For the purposes of this tutorial, we will be using the PromoTix web application.
(Last Updated 2/15/24)
For some types of events, it's important that the customer is able to choose a specific date and time before purchasing tickets. In this case, a recurring event is the perfect option. To create a recurring event, see the following steps: NOTE: only in-person recurring events are supported at this time.
Aside from manually exporting a report of attendee email addresses to a CSV file after you sell tickets online, you can also conveniently integrate your Mailchimp account to automatically send this data to you. Here are the steps to do your email integration:
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