(Last Updated 7/8/21) On PromoTix, you can use the Guest List tab to organize different lists, manage your guests, and send out free ("comp") tickets. This can be useful for volunteers, artists, journalists, and more. Follow this guide to start using the Guest List tool. NOTE: you can also use the Guest List tool on the PromoTix Organizer mobile app. For the purposes of this tutorial, we will be using the PromoTix web application.
(Last Updated 6/30/21) Unfortunately, sometimes event attendees will need their tickets canceled and refunded. This article will show you how to issue refunds (full and partial), and cancel previously purchased tickets from your PromoTix account. NOTE: you can also issue refunds using the PromoTix Organizer mobile app. For the purposes of this tutorial, we will be using the PromoTix web application.
(Last Updated 4/9/24) Need to sell tickets on-site during or before your event? This guide will teach you how to use PromoTix's built-in point-of-sale system (POS). PromoTix's POS is setup similarly to your public online checkout process, except for the following differences: Tickets and add-ons set to "Private" can be seen and sold through the POS You are able to accept cash orders using the POS Checkout fields such as name, email address, and phone number are all optional when using the POS A credit card terminal ("swiper") can be used to process orders through the POS Tickets and add-ons sold through the POS can be immediately "checked in" once sold PromoTix's point-of-sale system is available on both the PromoTix web application, as well as inside of the PromoTix Organizer mobile app. Please see below for both sets of instructions.
(Last Updated 4/28/22) Did you know that you can embed the checkout windows for your PromoTix events directly on your website? This guide will show you how.
(Last Updated 8/20/24) In addition to using PromoTix's secured, built-in live streaming tools, you can also sell tickets to a virtual event and use a third party streaming service (Zoom, YouTube, etc.). Follow these instructions to to create an unsecured streaming event on PromoTix. IMPORTANT: When using a third party streaming service, your stream may be unsecured, meaning attendees may be able to access your live stream without purchasing a ticket on PromoTix. Keep this in mind and review your streaming platform's security measures before proceeding below. For instructions on how to create a secured streaming event on PromoTix, click here. For instructions on how to create an in-person event, click here.
(Last Updated 8/5/24) With this feature you can create "gamified contests", notify your potential attendees as soon as your tickets go on-sale, and capture thousands of data points to amplify your marketing efforts.
(Last Updated 8/6/24) Recruiting an army of ambassadors is an effective strategy to help you sell more tickets to your events. This guide will show you how to create and launch your first ambassador program on PromoTix.
(Last Updated 8/27/24) PromoTix's secured, built-in live streaming tools allow you to broadcast your event to viewers at home. Only individuals who have purchased a live stream ticket will be able to view your live stream, and live stream tickets can only be used by one device at a time. This guide will show you how to live stream your event on PromoTix using Open Broadcaster Software (OBS). OBS is free and open source software for video recording and live streaming, and allows you to create multiple scenes and sources to put together a unique live streaming experience for your viewers. While not recommended, if you would like to live stream on PromoTix using only your web browser, click here. For resources on how to use OBS in detail, click here. NOTE: While OBS is the most popular streaming service used with PromoTix, any hardware or software that supports RTMP for live streaming purposes can also be used instead of OBS.
(Last Updated 8/21/24) PromoTix's secured, built-in live streaming tools allow you to broadcast your event to viewers at home. Only individuals who have purchased a live stream ticket will be able to view your live stream, and live stream tickets can only be used by one device at a time. This guide will show you how to live stream your event on PromoTix using a web browser. TIP: instead of live streaming using your web browser, we recommend live streaming using OBS / RTMP. For instructions on how to live stream on PromoTix using OBS / RTMP, click here. Follow these instructions to live stream your event on PromoTix using a web browser.
