(Last Updated 8/11/25)
Here is how to contact the organizer of any event on PromoTix.
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View any of the event organizer's public event pages on PromoTix.
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Click on the "Ask a question" button and you will be automatically prompted to send an email to the event organizer's support email address on file.
(Last Updated 7/12/23) While we highly recommend printing your PromoTix tickets and bringing them with you to your event, please note that this is not an absolute requirement. So long as you bring your ticket QR code(s) with you to the event, your event organizer will be able to scan them and check you in. Here are other acceptable methods of redeeming your tickets: Downloading your ticket(s) and bringing digital copies with you to the event on your mobile device Taking a screenshot of your ticket(s) and bringing the screenshots with you to the event on your mobile device Bringing your confirmation email that has your ticket(s) attached with you to the event on your mobile device NOTE: bringing your confirmation email to the event may require an internet connection, so printing, downloading your ticket(s), and taking screenshots of them are safer methods.
(Last Updated 7/11/23) After purchasing tickets from PromoTix, you should immediately receive a confirmation email from PromoTix containing your ticket(s). Sometimes an issue may occur which could prevent your ticket(s) from being delivered to you. Read below for some solutions to common ticket delivery issues.
(Last Updated 8/11/25) Here is how to contact the organizer of any event on PromoTix.
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