(Last Updated 7/12/23) While we highly recommend printing your PromoTix tickets and bringing them with you to your event, please note that this is not an absolute requirement. So long as you bring your ticket QR code(s) with you to the event, your event organizer will be able to scan them and check you in. Here are other acceptable methods of redeeming your tickets: Downloading your ticket(s) and bringing digital copies with you to the event on your mobile device Taking a screenshot of your ticket(s) and bringing the screenshots with you to the event on your mobile device Bringing your confirmation email that has your ticket(s) attached with you to the event on your mobile device NOTE: bringing your confirmation email to the event may require an internet connection, so printing, downloading your ticket(s), and taking screenshots of them are safer methods.
(Last Updated 7/11/23) After purchasing tickets from PromoTix, you should immediately receive a confirmation email from PromoTix containing your ticket(s). Sometimes an issue may occur which could prevent your ticket(s) from being delivered to you. Read below for some solutions to common ticket delivery issues.
(Last Updated 7/11/23) Here is how to contact the organizer of any event on PromoTix.
(Last Updated 9/23/23) Here's how to request a refund for an event that you purchased tickets to on PromoTix. NOTE: refund policies differ between events. To see if your purchase is eligible for a refund, please check your event's refund policy that is posted on event page that you purchased tickets from. NOTE: all refunds have to be issued by Protecht (if you purchased refund protection on your order) or by your event organizer - PromoTix staff is unable to issue refunds.
(Last Updated 8/1/24) This tutorial will teach you how to use a discount code when purchasing ticket(s) on PromoTix.
(Last Updated 7/12/23) This tutorial will teach you how to redeem your streaming ticket(s) to a live stream event on PromoTix.
(Last Updated 10/2/22) This guide will teach you how to safely transfer a ticket that you've purchased on PromoTix to a new owner.
(Last Updated 8/1/24) Learn how to sign up for a free PromoTix attendee account to browse upcoming events, manage your tickets, and more. 1. Visit the sign up link To sign up for a PromoTix Attendee account, visit this link: https://app.promotix.com/user/signup 2. Fill in your account information Enter in your first & last name, email address, and create a password. Click the box to agree to the Terms & Conditions. 3. Click on the "Event attendee" option To create an attendee account, select the Event attendee option. With this option you can buy, manage or resell tickets to events. 4. Verify your email address Congratulations! You've created your PromoTix Attendee account. In order to manage your tickets, you will first need to verify your email address. To do this, check your email inbox and click on the verification button inside of the email. TIP: If you can't find the verification email, check your spam and junk folders. Still Have Questions? Contact Us
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