How to create password-protected ticket types

(Last updated 10/19/21)

When creating ticket types for your event, there are three different visibility settings on PromoTix:

1. Public 👉 publicly available online and available for sale using the point-of-sale system.
2. Private 👉 only available for sale using the point-of-sale system.
3. Password-protected 👉 hidden online until the password is entered and available for sale using the point-of-sale system.

Creating a password-protected ticket type is a great way to offer a "special" discounted ticket type to an exclusive group of people. Read below to find out how to create a password-protected ticket type.

NOTE: using password-protected ticket types for high demand on-sales is currently not supported.

1. Click on the "Ticket types" tab

From your event dashboard, click on the "Ticket types" tab.

2. Click on the "Options" button

Create a new ticket type if you need to using the button(s) at the bottom of the screen. When you are ready to protect a ticket type with a password, click on the "Options" button to the right of it.

3. Check the "Password required" checkbox and then enter in a password

Check the "Password required" checkbox, and then enter in a password in the text field below. Once you're done, don't forget to click the "Save & continue" button.

NOTE: passwords do not need to be unique across multiple ticket types.

4. Success!

You're all done! Once you've created a password-protected ticket type, a link that says "Password-protected tickets" will be created automatically and displayed on your public checkout page. Visitors will only be able to purchase password-protected tickets by entering in the appropriate password.

NOTE: passwords entered do not need to be case sensitive.

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