(Last Updated 10/24/23)
(Last Updated 6/1/24) From time to time you may want to send out an email to all of your event's attendees, or simply download a copy of all of your customer data to add to your marketing list(s). With PromoTix , you can export this information via a .CSV file at any time:
(Last Updated 9/24/23) In the majority of cases, we suggest selling all of your tickets on PromoTix digitally since it's easy and free. In some cases however, you may want to order physical printed tickets: complete with your branding and scannable QR codes. With PromoTix Printing, you can design, order, and have your tickets shipped directly to your door. You can also use PromoTix Printing for more than just printing tickets. Here are some examples: Wristbands Posters and Flyers VIP Event Badges And more...
(Last updated 7/27/23)
(Last Updated 10/15/24) If your PromoTix account is using PromoTix Processing Pro for payment processing, you as the event organizer are responsible for PCI-compliance. If you are not in compliance a $34.95 monthly fee will be assessed to your account. To avoid this fee, you should follow the instructions below to pass PCI compliance. Please read below so you can make sure that your customers' payment information is being handled properly. 1. Login to the PromoTix Processing Pro Portal Visit this URL: https://www.promotixprocessing.com/ Login using your PromoTix Processing Pro credentials 2. Make a note of your "MID" and Merchant Address Zip Code Once logged in: Click on the Merchant Info tab in the drawer on the left side of the screen Make a note of your MID and the zip code associated with your Merchant Address. You will need both of these pieces of information later. 3. Visit the PCI compliance portal Visit this URL: https://go.pcicompliance.ws Click on the Create Login button in the middle of the screen 4. Complete the PCI Compliance registration process On the Registration step: Enter in your "MID" from step #2 into the Merchant ID field Enter in your zip code associated with your merchant address from step #2 into the Merchant Zip Code field Once done, click on the Register button On the Business Information step: Review all of the information and make edits where necessary Once done, click on the Continue button On the Terminal Information step: Write "PromoTix POS system" into the field Once done, click on the Continue button On the Pre-SAQ Questions step: Select Your Customers For the question "What business type best describes your business?" For processing online ticketing with PromoTix choose the eCommerce option. For the question "Do you use an approved P2PE solution from the list of validated solutions?" Select I am unsure or we do NOT. For the question "Does your website redirect and/or white label all payment related pages to a PCI DSS validated 3rd party vendor such as Shopping Cart or Online Gateway?" Select Yes. For the question "Are the redirect controls regarding cardholder data on your website:" Select Controlled by your PCI DSS validated 3rd party vendor. For the question "Do you store credit card holder data electronically in any way?" Select We do NOT store card holder data electronically in any way. For the question "Is your Virtual Terminal access through?" Select Single Location For the question "Are there any external devices plugged in to your computer used while processing a credit card to capture or store cardholder data?" Select No external devices are used with my Virtual Terminal to capture, store, or process cardholder data. For the question "Is your credit card processing terminal/software/virtual terminal connected to any other systems or locations within your environment?" Select No, my processing terminal/software/virtual terminal is NOT connected to any other system or location within my environment. On the Summary step: Review the information and then click on the Accept & Continue button 4. Select PCI SAQ Type When asked to select a PCI SAQ type, select SAQ A. 5. Complete the Electronic Signature step Click on STEP 1 and follow the instructions on screen to complete this step. 6. Complete the SAQ Wizard Click on STEP 2 and follow the instructions on screen to complete this step. For all questions, the answer should be "In Place" On the following screen, click on the Click Here for Annual SAQ Validation button. Scroll down and then click on the Return To Dashboard button. 7. Scan Click on STEP 3 and follow the instructions to schedule a scan to complete this step. Click on the Schedule Scan navigation button Click on the Schedule Scan navigation button Select Schedule Scanning Enter the date and time to start scans Select Quarterly for the Frequency of Scan Select Enter the IP Address / Websites below Enter the URL https://app.promotix.com Then click the "Schedule /Run Scan" button 8. Verify email After you have completed the SAQ wizard, scroll down until you see the VERIFY EMAIL button. If there is a red "warning" icon to the right of the button, click on the VERIFY EMAIL button. On the following screen, if necessary, click on the SEND/RE-SEND VERIFICATION EMAIL button to resend the verification email to the email address on file. NOTE: if your email address is not correct, you can also click on the Edit Email Now button to update your account's email address. Click on the link in the verification email sent to your inbox to verify your email address. Still Have Questions? Contact Us
(Last Updated 12/20/22) Here's how you manage your event after it's been published! 1. Click on your event to manage "Event settings" tab Click on the event you would like to manage from the dashboard. TIP: You can also click on the event on the left hand menu 2. Managing the "Details" tab *Details - you can edit your Event title and description, add photos, hashtags and embed a custom YouTube video - For more instructions on how to embed your YouTube video, click here. Once you're done making changes, don't forget to click the Save & continue button to save your changes and move to the next step. 3. Managing the "Where & When" tab *Where & when - Edit date(s) and time(s) of your event. NOTE: once your event is published the time zone setting cannot be changed. 4. Managing the "Ticket Types" tab * Ticket types - create and adjust ticket types, quantity, price and other options. A 👉Currency cannot be changed after initial set up B 👉 Add a title for your ticket type C 👉 Set the available ticket inventory for your ticket type D 👉 Set a price for your ticket type E 👉 Show additional settings (see below) F 👉 Duplicate your ticket type G 👉Delete your ticket type H 👉 Create an add-on TIP: Add-ons are similar to ticket types however they will not affect your attendance numbers. For example, create add-ons for products like VIP upgrades, parking passes, and merchandise items. You can also create multiple different variations of a single add-on (for example, different sizes of a T-shirt). I 👉 Create a new ticket type Here are the additional settings you can adjust for each of your ticket types: J 👉 If checked, your ticket type description will not be shown publicly, but it will be visible to you K 👉 If checked, the number of remaining tickets available for this ticket type will be shown publicly L 👉 If checked, ticket holders will be allowed to safely transfer this ticket type to others using PromoTix M 👉 If checked, your ticket type will not be shown publicly, but it can still be sold by you N 👉 If checked, your ticket type will only be shown publicly to customers who enter in the password set by you O 👉 If checked, you can edit the minimum and maximum number of this ticket type that can be purchased at a time P 👉 The minimum number of this ticket type that can be purchased at a time Q 👉 The maximum number of this ticket type that can be purchased at a time R 👉 Upload an image for your ticket type to display during the checkout process (optional) S 👉 Add a ticket description to display during the checkout process (optional) T 👉 Decide on when this ticket type will go on sale. You can either choose a specific date & time, or have this ticket type go on sale automatically once another ticket type goes off sale U 👉 Set the date when this ticket type will go on sale V 👉 Set the time when this ticket type will go on sale W 👉 Set the date when this ticket type will go off sale X 👉 Set the time when this ticket type will go off sale TIP: by default, in-person ticket types on PromoTix are automatically scheduled to go off-sale when your event ends. When your event starts, if you would like to sell tickets at the door (usually for a higher price), then follow these steps: Copy the ticket types that you plan on selling during the event and title them appropriately (ex. "Day-Of-Show: General Admission"). Set these ticket types to "Private" using the "Options" menu for each ticket type. Manually schedule all other ticket types to go off-sale when your event starts using the "Options" menu for each ticket type. 5. Managing the "Payments" tab A 👉 Check this box if you would like to allow your customers to request refunds through the PromoTix system. Note that you always have the power to issue refunds regardless if this box is checked or not. B 👉 Enter in your refund policy (recommended) C 👉 Enter in any terms & conditions that you have (recommended). Note that your customers will have to agree to these terms & conditions before placing their orders. D 👉 Click this box is you would like to include tax on each ticket. E 👉 Click this box if you would like to pass on the service fees to the ticket buyer. F 👉 Click this box to add a custom service fee that you keep. G 👉 Enter the email address that ticket buyers can contact for support. H 👉Connect a Stripe account so you can get paid! (required if selling paid tickets). Your funds will be deposited into your Stripe account instantly when orders are placed. For more detailed instructions on connecting your Stripe account to PromoTix, please click here. I 👉Click here to activate PromoTix Processing Pro to lower your credit card processing rates to 2.75% + $0.25/transaction. NOTE: the Professional package is required in order to activate PromoTix Processing Pro. J 👉Click the boxes to connect to Google Pay, Apple Pay and Klarna Pay. For more information on on connecting your Klarna account, click here. Once you're done, make sure you click "Save & continue". 6. Managing the "Advanced" tab On the Advanced tab you have four additional tabs: *Checkout - here you can set custom checkout options Time limit to purchase 👉 Here you can set a time limit in which the ticket buyer has to complete their purchase during the checkout. Customize ticket availability message 👉 Here you can create a custom message to display on your event page when tickets are no longer available. Check in questionnaire 👉 Enable this feature if you need to trigger a series of questions to ask attendees upon arrival to your event. Enable best available feature 👉 When enabled, a "best available" widget will display in your checkout process to help attendees select the best tickets. Customize registration 👉 here you can decide what data is to be collected from each ticket buyer. (ex. - name, email, phone, address, gender, date of birth) Embed checkout on your website 👉 here you can copy the checkout code to embed on your website. For more information on this, please click here. *Analytics - Here you can link ad tracking and event analytics. Ad tracking 👉 Here is where you will enter your Facebook Ads Pixel ID, Google AdWords UID and your Google AdWords Conv Label to track conversions from ads Event page analytics 👉 Here is where you will enter your Google Analytics ID, Google Analytics 4ID, AdRoll Pixel ID and your AdRoll Adv ID to track conversions from ads *Email - Here you will create a custom email that will go out to your attendees when they purchase tickets to your event. You can also create a seperate email will call ticket pickup instructions. *Event Settings - Here you will find your custom URL and QR codes for your event. Customize your event URL 👉 Here you can customize the URL for your event. Download customized QR code 👉 Here you can download a QR code for your event URL (for example, to include on event graphics and fliers). Hide event end time 👉 Here you can choose to hide your event's end time or not. Tickets starting price 👉 By default your event page will display "Tickets starting at" followed up the cheapest ticket type or add-on that you've created. If you need to customize this value, you can do so here. Customize buy tickets button 👉 Here you can rename the default "Buy tickets" title on the button on your event page. Save & continue to save. Still Have Questions? Contact Us
(Last updated 12/9/24) Klarna is a payment method offered by Stripe that allows your customers to pay for their purchases over time, while you get paid upfront for the entire purchase amount by Klarna. The following currencies are supported by Klarna and PromoTix: USD CAD AUD EUR GBP DKK NOK Klarna offers three different ways for customers to pay: 4 Installments Pay in 30 days Financing (6 - 24 months) Some or all of of the above payment options will be shown to your customers based on a few factors. In some cases, no options will be available if the order amount is too great ($1,000.00 USD or more in most cases). For more information, click here. For accounts based in the United States: the "Financing (6 - 24 months)" payment option above will be not be immediately available once Klarna has been activated in your Stripe account, however the other two payment options ("4 Installments" and "Pay in 30 days") will be immediately available. After you have followed these instructions to activate Klarna in your Stripe account, if you would like to enable please contact Stripe support using this link and have the following information on hand: AOV (average order value) Annual expected Klarna volume (% of orders you think will use Klarna x AOV x annual tickets sold) Your Market (US or UK) Whether you qualify for Klarna discounted pricing (Only accounts with $1M+ in Klarna volume) For accounts based in the United Kingdom: the "Financing (6 - 24 months)" payment option above will be not be immediately available once Klarna has been activated in your Stripe account, however the other two payment options ("4 Installments" and "Pay in 30 days") will be immediately available. After you have followed these instructions to activate Klarna in your Stripe account, if you would like to enable the "Financing (6 - 24 months)" payment option, you will need to first register with the FCA and then contact Stripe support using this link and have the following information on hand: AOV (average order value) Annual expected Klarna volume (% of orders you think will use Klarna x AOV x annual tickets sold) Your Market (US or UK) Whether you qualify for Klarna discounted pricing (Only accounts with $1M+ in Klarna volume) For accounts based in Germany, Austria, Finland, Sweden and Norway: the "Financing (6 - 24 months)" payment option will be immediately available once you have activated Klarna in your Stripe account. 1) Login to your Stripe account Visit https://stripe.com and login to your Stripe account by clicking on the "Sign in" button in the top right hand corner of the screen. 2) Navigate to your account settings Click on the gear icon in the top right hand corner of the screen to access your account settings. 3) Click on "Payment methods" Click on "Payment methods" underneath the "Payments" section. 4) Turn on Klarna in your Stripe account Underneath the "Buy now, pay later" section, click on the "Turn on" button to the right of Klarna. Please note that Klarna may be put into a "Pending" state. If this happens, simply wait for Klarna to be approved in your Stripe account before proceeding to the next step (normally approvals happen within a few days). If you need to reach out to Klarna's customer support team to check on the status of your approval, you can do so here. 5) Activate Klarna as a payment method on your PromoTix event Once Klarna is activated in your Stripe account, you can activate Klarna as a payment method on any of your PromoTix events that are also connected to your Stripe account. Login to your PromoTix account using a web browser Click on your event Click on the Payment tab in the drawer on the left side of the screen Check the Klarna pay box and then click the Save & continue button Still have questions? Contact Us
(Last updated 5/26/22)
(Last Updated 7/11/22) Here's how you create an in-person event on PromoTix! 1. Click on "+ New event" Click on the "+ New Event" button to start creating your event. TIP: You can also create a new event using the method below: 2. Fill out your event's details Add some basic details for your event. Add the title of your event, select your event category, and select the "In-person" event type. Once you're done, click on the "Save & continue" button. 3. Add your event's venue Once you're done, click on the "Save & continue" button. TIP: if you do not want to publicly announce your venue yet, leave "To be determined" in the venue field. Don't forget to come back and update this later! 4. Select your time zone, date(s), and time(s) of your event Select the drop down menu to choose your even time zone, enter your start date, start time, and end time. If your event continue past midnight, check the box that says "End time is past midnight." To add multiple days to your event, click the "+ Add another day" button. Once you're done, click on the "Save & continue" button. IMPORTANT: double check that your time zone is correct, because you won't be able to change it once your event is published. By default, your current time zone will be automatically selected. If your event is taking place in a different time zone, you will need to select it manually. 5. Create ticket types Time to let people know what you're selling! After you've set up all of your tickets, click on the "Save & continue" button. A 👉Select your currency from the dropdown menu IMPORTANT: Event organizers are limited to one currency per account, so make sure that you select your preferred currency here. B 👉 Add a title for your ticket type C 👉 Set the available ticket inventory for your ticket type D 👉 Set a price for your ticket type E 👉 Show additional settings (see below) F 👉 Duplicate your ticket type G 👉Delete your ticket type H 👉 Create an add-on TIP: Add-ons are similar to ticket types however they will not affect your attendance numbers. For example, create add-ons for products like VIP upgrades, parking passes, and merchandise items. You can also create multiple different variations of a single add-on (for example, different sizes of a T-shirt). I 👉 Create a new ticket type Here are the additional settings you can adjust for each of your ticket types: J 👉 If checked, your ticket type description will not be shown publicly, but it will be visible to you K 👉 If checked, the number of remaining tickets available for this ticket type will be shown publicly L 👉 If checked, ticket holders will be allowed to safely transfer this ticket type to others using PromoTix M 👉 If checked, your ticket type will not be shown publicly, but it can still be sold by you N 👉 If checked, your ticket type will only be shown publicly to customers who enter in the password set by you O 👉 If checked, you can edit the minimum and maximum number of this ticket type that can be purchased at a time P 👉 The minimum number of this ticket type that can be purchased at a time Q 👉 The maximum number of this ticket type that can be purchased at a time R 👉 Upload an image for your ticket type to display during the checkout process (optional) S 👉 Add a ticket description to display during the checkout process (optional) T 👉 Decide on when this ticket type will go on sale. You can either choose a specific date & time, or have this ticket type go on sale automatically once another ticket type goes off sale U 👉 Set the date when this ticket type will go on sale V 👉 Set the time when this ticket type will go on sale W 👉 Set the date when this ticket type will go off sale X 👉 Set the time when this ticket type will go off sale TIP: by default, in-person ticket types on PromoTix are automatically scheduled to go off-sale when your event ends. When your event starts, if you would like to sell tickets at the door (usually for a higher price), then follow these steps: Copy the ticket types that you plan on selling during the event and title them appropriately (ex. "Day-Of-Show: General Admission"). Set these ticket types to "Private" using the "Options" menu for each ticket type. Manually schedule all other ticket types to go off-sale when your event starts using the "Options" menu for each ticket type. 6. Start selling and publish your event A 👉 Check this box if you would like to allow your customers to request refunds through the PromoTix system. Note that you always have the power to issue refunds regardless if this box is checked or not. B 👉 Enter in your refund policy (recommended) C 👉 Enter in any terms & conditions that you have (recommended). Note that your customers will have to agree to these terms & conditions before placing their orders. D 👉 Enter a support email address so your customers can contact you f they have any questions. E 👉 Connect a Stripe account so you can get paid! (required if selling paid tickets). Your funds will be deposited into your Stripe account instantly when orders are placed. For more detailed instructions on connecting your Stripe account to PromoTix, please click here. D 👉 Click "Additional settings" to see advanced options. E 👉 You can preview your event before you publish and see how the rest of the world will see it. Once you're done, click on the "Publish event" button to start selling! 7. View your event Congratulations, your event is now live! Follow these steps to view your brand new event page, and share it with the world: Click on your event from your PromoTix dashboard (the small green banner that says "Live" indicates that your event has been published) Click on the "View event" button in the top right hand corner of the screen Click on the orange "Share event" button Copy your event page's link (shown below) and start sharing it to begin selling tickets Still Have Questions? Contact Us
(Last updated 5/7/24) Adding a service fee to checkout can help you to cover additional event costs such as payment processing fees, venue fees, permit fees, streaming fees, and ticketing fees. To add a service fee at checkout, or pass along fees to your attendees, follow these steps: 1. Click on your Event 2. Click on the "Payment" tab underneath "Event settings" 3. Check the box that says "Pass on PromoTix servicd fees to ticket buyer?". This will pass on all PromoTix fees to the ticket buyer. 4. Click on the box that says "Add service fee?". Enter a percentage which you would like to add as a service fee across all ticket types on your event.* For example, enter "5" if you would like to add a 5% custom service fee. *Note: This service fee will be be used to cover credit processing. Any extra fees will be paid out to you. Note: PromoTix adds an additional $0.99 inside ticket service fee only if the Professional Package is enabled, which is kept by PromoTix, per ticket charged to the attendee for enabling this option. This is added and displayed to the percentage you set to the attendee. Still have questions? Contact Us
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