(Last Updated 2/15/24)
For some types of events, it's important that the customer is able to choose a specific date and time before purchasing tickets. In this case, a recurring event is the perfect option. To create a recurring event, see the following steps: NOTE: only in-person recurring events are supported at this time.
(Last Updated 6/1/24) While you can always manually export a report of your attendees' email addresses via a .CSV file, you can also integrate your Mailchimp account to automatically send new customer data over to Mailchimp . Here are the steps to set up this integration:
If you need to change the Stripe account connected to your event, these are the steps to follow:
CANCEL YOUR EVENT After you sell tickets online but need to cancel your event, the first thing you need to do is to refund all the completed orders. Click here for the guidelines on how to issue your refunds. Once your refunds have been processed, you can now go to your event settings and cancel your event.
When you sell tickets online there may be an instance where you need to stop or extend your ticket sales. Here are the simple guidelines to help you update your tickets end sale date/time details:
Promotix automatically sends an email confirmation to your ticket buyers when they purchase tickets to your event. If you'd like to customize the confirmation email that your customers receive, see the following steps:
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