(Last Updated 9/6/22)
(Last updated 12/31/21)
(Last updated 12/31/21)
(Last updated 7/27/23)
(Last updated 10/19/21) When creating ticket types for your event, there are three different visibility settings on PromoTix: Public 👉 publicly available online and available for sale using the point-of-sale system. Private 👉 only available for sale using the point-of-sale system. Password-protected 👉 hidden online until the password is entered and available for sale using the point-of-sale system. Creating a password-protected ticket type is a great way to offer a "special" discounted ticket type to an exclusive group of people. Read below to find out how to create a password-protected ticket type. NOTE: using password-protected ticket types for high demand on-sales is currently not supported.
(Last Updated 8/10/23) Congratulations on publishing your ambassador program on PromoTix! Now that you've published your program, the next crucial step is to fill up your team by recruiting a healthy number of ambassadors. Haven't published your ambassador program on PromoTix yet? Click here for instructions. Before you start recruiting ambassadors, there are three questions that you will need to ask yourself: Who am I trying to recruit? Once I've decided on who I am targeting, how will I find them? How will I go about contacting them? Recruiting ambassadors is more of an art than a science, because the answers to these questions will vary widely depending on the circumstances. To help you answer these questions, we've compiled some proven strategies below to help you decide on the best approach to take.
(Last Updated 2/22/24)
(Last Updated 7/8/21) On PromoTix, you can use the Guest List tab to organize different lists, manage your guests, and send out free ("comp") tickets. This can be useful for volunteers, artists, journalists, and more. Follow this guide to start using the Guest List tool. NOTE: you can also use the Guest List tool on the PromoTix Organizer mobile app. For the purposes of this tutorial, we will be using the PromoTix web application.
(Last Updated 2/20/24) IMPORTANT: the "Limit access on PromoTix Organizer" setting has been sunset as of 2/20/24. To add team members with custom permission levels, please see our new tutorial here. When it comes time to scan tickets and handle day-of-show operations, you may have others helping you at the front gate. Understandably, you may not want your staff to be able to see sensitive data inside of the PromoTix Organizer mobile app. This tutorial will show you how to restrict access to certain screens within the mobile app.
(Last Updated 2/15/24)
For some types of events, it's important that the customer is able to choose a specific date and time before purchasing tickets. In this case, a recurring event is the perfect option. To create a recurring event, see the following steps: NOTE: only in-person recurring events are supported at this time.
Aside from manually exporting a report of attendee email addresses to a CSV file after you sell tickets online, you can also conveniently integrate your Mailchimp account to automatically send this data to you. Here are the steps to do your email integration:
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