How to add a service fee to checkout and pass fees to attendees

(Last updated 5/7/24) Adding a service fee to checkout can help you to cover additional event costs such as payment processing fees, venue fees, permit fees, streaming fees, and ticketing fees. To add a service fee at checkout, or pass along fees to your attendees, follow these steps: 1. Click on your Event 2. Click on the "Payment" tab underneath "Event settings" 3. Check the box that says "Pass on PromoTix servicd fees to ticket buyer?". This will pass on all PromoTix fees to the ticket buyer. 4. Click on the box that says "Add service fee?". Enter a percentage which you would like to add as a service fee across all ticket types on your event.* For example, enter "5" if you would like to add a 5% custom service fee. *Note: This service fee will be be used to cover credit processing. Any extra fees will be paid out to you. Note: PromoTix adds an additional $0.99 inside ticket service fee only if the Professional Package is enabled, which is kept by PromoTix, per ticket charged to the attendee for enabling this option. This is added and displayed to the percentage you set to the attendee. Still have questions? Contact Us

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(Last updated 8/19/24) When creating ticket types for your event, there are three different visibility settings on PromoTix: Public 👉 ticket type is available both publicly online and using the private point-of-sale system. Private 👉 ticket type is only available for sale using the private point-of-sale system. Password-protected 👉 ticket type is hidden online until a password is entered making the ticket type visible. Also available for sale using the private point-of-sale system. Creating a password-protected ticket type is a great way to offer special discounted tickets to an exclusive group of people. Follow these instructions to create your first password-protected ticket type. NOTE: using password-protected ticket types for high demand on-sales is currently not supported.

(Last Updated 8/10/23) Congratulations on publishing your ambassador program on PromoTix! Now that you've published your program, the next crucial step is to fill up your team by recruiting a healthy number of ambassadors. Haven't published your ambassador program on PromoTix yet? Click here for instructions. Before you start recruiting ambassadors, there are three questions that you will need to ask yourself: Who am I trying to recruit? Once I've decided on who I am targeting, how will I find them? How will I go about contacting them? Recruiting ambassadors is more of an art than a science, because the answers to these questions will vary widely depending on the circumstances. To help you answer these questions, we've compiled some proven strategies below to help you decide on the best approach to take.

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(Last Updated 7/8/21) On PromoTix, you can use the Guest List tab to organize different lists, manage your guests, and send out free ("comp") tickets. This can be useful for volunteers, artists, journalists, and more. Follow this guide to start using the Guest List tool. NOTE: you can also use the Guest List tool on the PromoTix Organizer mobile app. For the purposes of this tutorial, we will be using the PromoTix web application.