(Last Updated 6/30/21) Unfortunately, sometimes event attendees will need their tickets canceled and refunded. This article will show you how to issue refunds (full and partial), and cancel previously purchased tickets from your PromoTix account. NOTE: you can also issue refunds using the PromoTix Organizer mobile app. For the purposes of this tutorial, we will be using the PromoTix web application.
(Last Updated 12/31/21)
(Last Updated 8/17/21) Right on your PromoTix event dashboard, you can track page views and your sales information broken down into different sales channels (online, point-of-sale, mobile apps, etc.). However, if you would like additional levels of tracking, Google Analytics is an excellent option and can be integrated easily with PromoTix. For example, if you are running several ads and you would like to track the performance of each ad, Google Analytics can help. NOTE: PromoTix currently only supports Universal Analytics. Google Analytics 4 is not supported at this time.
(Last Updated 4/9/24) Need to sell tickets on-site during or before your event? This guide will teach you how to use PromoTix's built-in point-of-sale system (POS). PromoTix's POS is setup similarly to your public online checkout process, except for the following differences: Tickets and add-ons set to "Private" can be seen and sold through the POS You are able to accept cash orders using the POS Checkout fields such as name, email address, and phone number are all optional when using the POS A credit card terminal ("swiper") can be used to process orders through the POS Tickets and add-ons sold through the POS can be immediately "checked in" once sold PromoTix's point-of-sale system is available on both the PromoTix web application, as well as inside of the PromoTix Organizer mobile app. Please see below for both sets of instructions.
(Last Updated 3/25/22) Currently PromoTix exclusively integrates with Stripe for credit card processing. In order to sell paid tickets on PromoTix, you will need to connect a Stripe account to each of your events. All revenue from ticket sales will be deposited directly into your Stripe account. For the latest information on Stripe's platform, payout schedules, and associated fees, please visit their website here.
(Last Updated 4/28/22) Did you know that you can embed the checkout windows for your PromoTix events directly on your website? This guide will show you how.
(Last Updated 8/20/24) In addition to using PromoTix's secured, built-in live streaming tools, you can also sell tickets to a virtual event and use a third party streaming service (Zoom, YouTube, etc.). Follow these instructions to to create an unsecured streaming event on PromoTix. IMPORTANT: When using a third party streaming service, your stream may be unsecured, meaning attendees may be able to access your live stream without purchasing a ticket on PromoTix. Keep this in mind and review your streaming platform's security measures before proceeding below. For instructions on how to create a secured streaming event on PromoTix, click here. For instructions on how to create an in-person event, click here.
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